Help centre
A little help along the way.
From your first contact to the newsletter that brings customers back. Find the steps, explanations and answers here.
Choose a topic or search for what you would like to do.
Start here
- Get started with your business CRMFrom a new organisation to your first contact: a clear start with CRM de la Crème.
- Get started with the mobile appDownload CRM de la Crème for iPhone or iPad and continue your customer work in the same workspace you use on the web.
- Organisations, teams and private mailboxesKeep businesses and team members’ emails separate, with a shared workspace for customer relationships.
Customer relationships
Contacts and lists
- Import a CSV file into a newsletter listAdd subscribers from a CSV file and choose whether to also create CRM contacts.
- Organise subscribers into the right listsCreate audiences, manage memberships and avoid duplicate emails when lists overlap.
- Move from HubSpot to CRM de la CrèmePrepare to move contacts, segments and forms, and check which content can be transferred.
Forms
Newsletters
- Send your first newsletterVerify your sender, create your newsletter, review recipients and follow delivery in CRM de la Crème.
- Create newsletter templates with your business styleUse ready-made sections, your own images and your brand profile for newsletters that are easy to reuse.
- Understand delivery and unsubscribingThe difference between queued, accepted and delivered, and how subscribers leave one or several lists.