FAQ
Good to know, simply explained.
Answers to common questions before you get started. For step-by-step help, visit the help centre.
How much does CRM de la Crème cost?
SEK 249 per month or SEK 2,690 per year, excluding VAT, per organisation. Includes 10 users. Additional seats cost SEK 40 per user per month, excluding VAT. Annual billing saves SEK 298 compared with twelve monthly payments.
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Do we pay for every team member?
The subscription applies to the organisation. One person can belong to several organisations, each with its own billing and token balance.
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What is included for newsletters?
The standard subscription includes 2,000 monthly tokens. One token sends one newsletter to one recipient. You start with the full allowance, which resets on the first of each month, including with annual billing.
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Can we keep unused tokens?
Purchased tokens never expire. Monthly tokens are used first and replaced at the next monthly reset; they do not accumulate.
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Do all subscribers need to be CRM contacts?
No. When importing a CSV into a list, you choose whether to also create CRM contacts. An email address already belonging to a contact is linked to that existing person.
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Does importing a list send an email?
No. Recipients are not notified about the import or list membership. You review and confirm when a newsletter is sent.
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Will someone receive two emails if they are on two lists?
Not in the same campaign. When you select several lists, each email address is counted once. Two separate campaigns are two separate newsletters.
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Can we use forms on our existing website?
Yes. Embed a ready-made form or follow the instructions for your own form that submits using POST. A custom form can keep your website’s existing styling.
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Can a contact form include newsletter signup?
Yes. Add an optional checkbox and an action for the right list. The list is updated when the visitor chooses to subscribe. You can also create a separate signup form.
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Can we send from our own email address?
Yes. For everyday email, each team member connects their mailbox to the right organisation. For newsletters, verify your business’s sending domain separately.
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Can we move from HubSpot?
You can connect your account or import a CSV. The CRM helps prepare the transfer of supported data. Check the report for anything that cannot be transferred; a completed contact import is not a copy of your entire HubSpot account.
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Can a subscriber leave just one list?
Yes. The unsubscribe page lets recipients choose individual lists or all newsletters from your business.
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How do we cancel our subscription?
An administrator stops renewal in the billing view. Paid access continues until the date shown. Your data and purchased tokens remain afterwards.
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